Level 2 Business Administration Apprenticeship: Administration Assistant
Your pathway into Business Administration
Earn while you learn on the job.
Learn essential administrative practices and tasks which can be applied to all industries.
Unlock career opportunities in Business and Administration.
The Level 2 Business Administration Apprenticeship is suitable for anyone aged 16-24 who is employed in an administration-focused role in any industry.
Ideal for administrators, or those in similar support roles
Learn through a combination of on-the-job training and guided learning
Develop a firm grounding within organisational operations, functional processes, and the wider working environment.
Expert support from qualified tutors & access to a wide range of online learning resources
Our apprenticeships are open to individuals who have an employer willing to sponsor and support their training.
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Level 2 business administration apprenticeship overview
- Duration : 12 months
- RQF Level: 2
The Administration Assistant Level 2 Apprenticeship is designed to provide learners with the essential skills and knowledge required for a successful career in business administration. Covering key areas such as communication, organisation, customer service, record keeping, digital systems, and business processes, this apprenticeship provides a strong foundation for those looking to begin or develop their career in an administrative role. Through a combination of workplace learning and guided training, apprentices will gain practical experience and develop the skills needed to support the smooth and efficient running of an organisation.
Typical responsibilities include:
Supporting day-to-day administrative tasks and business operations
Communicating with colleagues, customers, and external stakeholders
Organising meetings, events, and business activities
Producing and maintaining accurate business records and documentation
Using digital systems and software to manage information
Providing customer service and responding to enquiries
Working collaboratively with teams across the organisation
Who is it for?
Administration assistants and junior office support staff
Individuals starting a career in business administration
Those looking to develop practical workplace and organisational skills
Employees who support teams, departments, or business functions in an administrative capacity
Progression:
On completion of this qualification learners may progress to higher level business administration qualifications or to a Level 3 qualification or apprenticeship standard, for example in leadership and management, HR practice, paralegal technician or accountancy. At Reed Business School, this includes our HR Level 3 Apprenticeship, L&D Level 3 Practitioner Apprenticeship and AAT Level 3 Apprenticeship: Assistant Accountant.
Apprenticeship details
What's involved?
Duration
Entry requirements
Assessment
Pricing & funding
What to expect during your apprenticeship
Apprentices will learn how to carry out routine administration tasks, communicate for business, support meetings, present and produce documents, follow organisational policies and procedures, carry out activities to a quality standard and use digital tools to securely manage digital information.
Level 2 Business Administration Apprenticeship Units:
Apprentices will be required to successfully complete the following units:
Understanding organisations and their environment: This unit aims to encourage apprentices to develop an
understanding of their organisation and its purpose. It will also explore the environment in which companies operate.Communication: Apprentices will develop their ability to communicate effectively, whether face to face, on the telephone, in writing or on digital platforms.
Supporting stakeholders: This unit provides an introduction to working with stakeholders
to prioritise organisational activities and deliver a good level of serviceWorking with business resources: This unit explains how to manage office resources sustainably,
including effective time management and work schedulingDigital skills: Apprentices will enhance their ICT knowledge and data skills, learning how to identify and use the most suitable package to meet a business need; including spreadsheet software, presentation software, email software and system software.
Your organisation and role: This unit focuses on the administration assistant’s duties and role in their organisation, as well as the benefits of good working practices.
Developing skills for the workplace: This unit provides guidance on how to develop knowledge, skills and behaviours for the workplace, as well as the benefits of self-reflection.
Teamwork and administration: This unit addresses professional workplace behaviours and how to work in a team to deliver administrative support.
Working with data and policies: This unit looks at how to handle data and information in line with organisational policies and legislation, alongside guidance on working safely.
Programme features
Your apprenticeship will involve a blend of learning, encompassing a combination of workshops and online meetings, along with supporting resources including webinars, engaging online videos, PDF resources and activities. Checklists and practice quizzes will allow you to integrate and retain what you have learned.
Online lessons can be accessed at any time, using a mobile, tablet or desktop - meaning apprentices can fit their study around work commitments, minimising disruption in the workplace. Lessons are accompanied by animations and motion graphics to bring concepts to life. Exercises, interactive case studies and analytical tools help to enhance the learning experience further. Apprentices will be expected to dedicate 3-4 hours a week working on VLE-related activities.
Virtual Classroom sessions are a key element of the course. A combination of tutor-led work, group exercises and discussion encourages apprentices to apply theory to real-life workplace situations. This modern, flexible approach to apprenticeship training empowers learners, minimises disruption to employers, and delivers tangible results in the workplace.
Your programme will include:
Live online workshops
24/7 access to our VLE and your e-portfolio
Regular 1:1 meetings with an expert adviser
Unit study guides
Access to our learning bites webinar series
Online forums
Progress reviews
Pastoral support
Apprenticeship assessment preparation
What's involved?
Duration
Entry requirements
Assessment
Pricing & funding
The duration of the Administration Assistant Apprenticeship is 8-12 months, plus 3 months for the apprenticeship assessment.
The programme is split into four main phases to ensure a comprehensive and structured learning experience.
These phases include an induction, core modules, preparation for the apprenticeship assessment, and the assessment itself.
This approach provides apprentices with the practical skills and confidence they need to excel in the administrative field, ensuring they are well-prepared for success in their careers.
What's involved?
Duration
Entry requirements
Assessment
Pricing & funding
The Administration Assistant Level 2 Apprenticeship is ideal for individuals looking to start or progress in their administrative career.
Learners must be aged 16-24 to study this programme. There are no formal entry requirements for this apprenticeship. Applicants must be employed in a business administration or relevant role.
What's involved?
Duration
Entry requirements
Assessment
Pricing & funding
The Administration Assistant Level 2 Apprenticeship assessment consists of a portfolio of evidence plus a secondary assessment method, e.g. a presentation or interview.
The Administration Assistant Level 2 Apprenticeship includes regular assessments to ensure learners are progressing and meeting key learning objectives. Throughout the program, learners will participate in quarterly progress reviews with their assessor, providing valuable feedback and guidance to help them succeed. These reviews will help track development, address any challenges, and ensure learners are on track to meet the apprenticeship standards, preparing them for their apprenticeship assessment.
What's involved?
Duration
Entry requirements
Assessment
Pricing & funding
Administration Assistant Level 2 Apprenticeship:
For levy-paying employers, the programme can be fully funded through the Digital Apprenticeship Service (DAS) account.
For non‑levy payers, 95% of the apprenticeship cost is funded by the government.
Eligible organisations may also be able to receive a levy transfer from Reed
You can explore your funding options here. Alternatively, get in touch if you’d like to speak with one of our apprenticeship advisors.
Why choose Reed Business School?
As an experienced, RoATP‑approved provider, we make it easy for employers to run effective apprenticeship programmes.
Employers choose Reed Business School because we:
tailor apprenticeship solutions to your organisation’s needs
have a proven track record, reflected in our Good Ofsted rating
are trusted and fully approved on the RoATP
work alongside your teams to support workforce development
provide access to specialists across our specialism (HR, L&D, Leadership & Management, and Accounting)
As your apprenticeship partner, we help you address the main challenges employers face, including:
designing programmes that meet regulatory and quality requirements
recruiting suitable apprentices
balancing training needs with day‑to‑day operations
managing compliance and funding documentation
preparing learners for end‑point assessment and selecting providers
achieving a strong return on investment
Frequently Asked Questions
A business administration apprenticeship is a paid, work-based programme where you build office and admin skills in a real job. As a Level 2 business apprenticeship, the Administration Assistant apprenticeship is the entry point, and follows the Level 2 business administration apprenticeship standard.
Anyone aged 16-24 at the start of the apprenticeship who is employed in an administration or business support role. There are no formal entry requirements.
The apprenticeship takes 8-12 months, including 12 weeks for the apprenticeship assessment.
Levy-paying employers can use their Growth and Skills Levy funds. For non-levy employers, the government funds 100% of training and assessment costs for apprentices aged 16-24, and eligible employers can claim a £2,000 apprenticeship hiring payment.
Through a portfolio of evidence gathered from your day-to-day work, plus a second assessment method such as a presentation or interview.
The Level 2 Administration Assistant apprenticeship builds the foundations for carrying out routine admin tasks under supervision. The Level 3 Business Administrator apprenticeship is the next step, for those managing a broader range of administrative services.
You can move into roles such as admin assistant, administrative officer or receptionist, or progress to a Level 3 apprenticeship in business administration, HR, learning and development or accountancy.
Testimonials
John Lewis and Partners - Apprenticeship
Centrica - Graduate Scheme
Baroness Cox, Founder of Humanitarian Aid Relief Trust (HART)
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